Think of it like the difference between a Physiotherapist and a Personal Trainer. A Clinical Psychologist has a Doctorate, can diagnose mental illness, and treats severe disorders (usually costing £100+/hour).

A MindBridge Graduate has a Degree (BSc or MSc) in Psychology. They are experts in listening, support, and coping strategies, but they do not diagnose or treat deep trauma. They provide "Support," not "Medical Treatment," which is why we can offer the service for just £19.99/month.

No. MindBridge is designed to be a "bridge." It is perfect for people on waiting lists, those needing daily support, or those who find therapy too expensive. If you have a severe mental health condition, we recommend seeing a clinical specialist. We are here to support you while you wait, or to help you maintain your wellbeing.

You are talking to real humans, 100% of the time. While we use technology to secure the app, every message you receive comes from your dedicated Psychology Graduate. We believe empathy comes from people, not algorithms.

MindBridge is not an emergency service. We are a support tool. However, we take safety seriously. If you express that you are at risk, our "Red Flag" system alerts a Senior Clinical Supervisor immediately. We will direct you to emergency services (like A&E or 999) and support you in getting the right help.

You can send a message anytime, 24/7. Your Graduate team works between 8 AM and 8 PM. If you message late at night, you will get a thoughtful, personal reply first thing in the morning. This boundary ensures our graduates stay fresh and focused on your care.

Absolutely. We use bank-level encryption for all messages. We are registered with the ICO (Information Commissioner's Office) and fully GDPR compliant. Your conversations stay between you and the clinical team. We never sell your data.

Every Graduate is supervised by our Senior Clinical Team (experienced Clinical Psychologists). They review chat logs, provide guidance on complex cases, and ensure the quality of support remains high. You get the affordability of a graduate with the safety net of a senior clinician.

No. We believe support should be stress-free. You pay £19.99 month-to-month and can cancel instantly inside the app with one click. No phone calls, no awkward questions.

We match you based on your needs during sign-up. However, if you feel you aren't "clicking" with your Graduate, simply let us know. We can switch you to a different team member instantly, free of charge. The relationship is key to your success.

Yes. Your subscription includes one 15-minute "Video Check-in" per month to set goals and put a face to the name. The rest of the month, we support you via secure text and voice notes, so help is always in your pocket.

Need more face-to-face time? You can book an additional 50-minute "Deep Dive" video session with your Graduate at any time for just £45 (pay-as-you-go).